Privacy policy

This policy explains how whispering-tide handles personal information collected through our website and service delivery.

Information we collect

We collect contact details, service addresses, and project information when you request a proposal. We also record service notes and maintenance history when a contract begins.

We do not collect payment details through this website. If payment processing is required, we arrange secure invoicing separately.

How we use data

Information is used to prepare service proposals, schedule visits, and provide maintenance reports. We also use aggregated data to improve response times and plan seasonal readiness.

Data retention

We keep service records for seven years after a contract ends to meet compliance obligations. Contact enquiries without a service agreement are removed after twelve months.

Sharing information

Service partners

We share only the necessary property details with vetted subcontractors when specialist expertise is required.

Regulatory requests

Information may be shared with authorities when required by law, and we document every disclosure.

No data sales

We do not sell personal data or allow third parties to use it for unrelated marketing.

Your rights

You can request access, correction, or deletion of your data at any time. We may need to retain certain records for legal reasons.

To exercise your rights, email [email protected] with a brief description of your request.